In the current competitive business environment, the only constant is change. This makes continual review of systems and practices essential to stay ahead of the competition. Employees may be competent in following processes or procedures, but that is not good enough. Even if you are the market leader, very soon competitors will be doing what you do and be doing it better, faster and cheaper.

This program will provide learners with the skills and knowledge required to implement continual workplace improvements in their own work team or department. Learners will learn to evaluate and implement different improvement techniques to carry out such processes. They will also learn to monitor and follow-through with the implementation in order to minimize the need for sudden changes and ensure smooth and continuous growth.